Frequently asked questions

What is NeutroTV?

NeutroTV is a cloud-managed digital signage service. You upload signs (images, videos, PDFs or filled-in templates), group them into loops and schedule them onto screens from a web dashboard at app.neutrotv.com. Each screen is driven by a small Raspberry Pi player box plugged into the TV's HDMI port.

What happens to my screens when the store Wi-Fi goes down?

They keep playing. Every sign and the current schedule are stored on the player's own SD card, and the player evaluates the schedule locally in your store's time zone, so time blocks keep switching on time with no network. When the connection comes back the player reconnects on its own, downloads anything that changed and reports online again. No reboot is needed.

What hardware do I need?

A Raspberry Pi (Zero 2 W, 3B+, 4 or 5) flashed with the NeutroTV player image, its official power supply, an HDMI cable and any TV or monitor with an HDMI input. NeutroTV does not run on smart-TV apps, BrightSign, Android or Windows players.

How do I connect a player to Wi-Fi?

On first boot the player shows a "WiFi Setup" screen and opens a temporary setup hotspot named NeutroTV-Setup. Join it from a phone, scan the QR code on the TV, pick your store network from the list and enter the password. The saved network survives reboots and software updates. A 2.4 GHz network is required.

How do I pair a player with my account?

After Wi-Fi is set up the TV shows a six-character pairing code and a QR code. Scanning it opens app.neutrotv.com/activate with the code filled in; give the screen a name and it appears on your dashboard within seconds. A replaced SD card re-pairs to the same screen automatically and keeps its schedule.

How quickly do changes reach the screen?

An online player checks for schedule changes every 30 seconds and applies them atomically: new files are downloaded first, then the new schedule is switched on, so a screen never shows a half-updated loop.

How are software updates delivered, and can an update break a screen?

Player software updates are applied in place with a backup of the previous version. Full operating-system updates use two root partitions (A/B): the new system is written to the inactive slot and booted once as a trial; an on-device health check must pass before it is promoted. If the trial does not boot or the check fails, the box returns to the proven slot by itself.

Can I show a calendar, weather or emergency alerts?

Yes. NeutroTV can display a Google Calendar "Up Next" view, local weather from a configurable location, and severe-weather alerts from the U.S. National Weather Service (NOAA) for your area. There is also an emergency-broadcast endpoint that can push a message to every screen from your own systems.

Do you provide proof-of-play reports?

Yes. Players record what they actually displayed and the dashboard's reports page lets you filter by date, screen and sign and export the results as CSV.

Is there an API?

Yes. A JSON REST API at api.neutrotv.com with scoped API keys (read / write) created in the dashboard, plus signed webhooks for events. The interactive OpenAPI reference is at api.neutrotv.com/docs.

How much does NeutroTV cost?

NeutroTV is sold as a per-screen subscription. Pricing depends on the number of screens and locations; contact support@neutrotv.com for a quote. There is no public self-serve price list yet.

Can I host NeutroTV myself?

No. NeutroTV is a cloud service only; the player hardware lives in your store and the management service is operated by NeutroTV.

Something not covered? Email support@neutrotv.com.